Emphasys Help and Support
» Frequently Asked Questions

How do I setup my mail account to work with my email program?
Make sure you have your account information handy (email address + password). Then, follow the provided instructions below to setup your email client.

Quick Guide to Email Setup
Important: You should enter your Email Address & Password in two places:
  • One place for Receiving email
  • A second place for Sending email
User Name or ID (email address): yourname@your-domain.com
Password: Use the secure password we generated. (See more below)

IMAP is preferred (especially if you use multiple devices to check email), but POP is fine and simpler to configure.

Incoming Mail Server: onemail.net (Turn TLS or SSL=ON) IMAP should default to port 993.

Outgoing Mail Settings:
Outgoing Mail Server: onemail.net
SMTP Authentication: ON
Use SSL/TLS: ON (Some clients like newer Outlook versions prefer TLS)
Outgoing ports: 587 [preferred, TLS=ON or SSL for some clients]
20587 is alternate SSL port. Port 25 is problematic and often blocked by firewalls (2525 or 465 are alternates).

More detailed screen shots are below. The various email clients (e.g., Outlook) change frequently, so some things may look slightly different from the version you are using. Please use onemail.net for all server settings, rather than mail.your-domain.com (onemail.net allows you to use SSL).

You can update your password (see below) by logging into Webmmail (onemail.net) and clicking on Preferences:Password
Note: do not use the same Email & Password combination you use for other sites, or your email will be breached when Target or Macy's or Home Depot gets hacked.


Mobile:
Apple iOS Devices (iPhone, iPad, iPod)

PC Applications (Older screenshots, use onemail.net for all server settings):
Outlook Express
Outlook - 97, 98, 2000, 2003
Netscape Mail
Eudora

Mac Applications (Older screenshots, use onemail.net for all server settings):
Outlook Express
Entourage
OS X Mail - v1.2, v1.3, v2.0
OS X Yosemite (10.10) Mail: Uncheck two checkboxes Automatically Detect Settings
I can RECEIVE email, but cannot SEND email.
You'll need to put your email and password in TWO places, one for receiving, and one for sending. The sending settings are usually labeled SMTP Server, or Outgoing Mail Server Settings.
Refer to the screenshots for your mail program.
My mailbox is getting full, what do I do?
If your email is not working properly or you believe your mailbox may be full, visit the link below.

How do I create a vacation message for my mailbox?
If you plan to be away from your email for a long period of time and would like to auto-respond to everyone sending you mail, visit the link below.

What it people are not receiving my vacation messages?
For instructions on turning on your vacation message and clearing your "Replied Address List", visit the link below.

How do I change my email password?
To change your password, login to webmail and click on the Preferences tab. Then click on the Password tab just below the Preferences tab.

Remember that after you change your Onemail password, you'll need to change both the Sending and Receiving passwords on every device you use to check mail (computer, phone, tablet, etc).
If you have any questions or problems that are not explained in this help section, please contact us.



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